Introduction

Staff Renter Inc. and its affiliates (collectively “Staff Renter”, “we”, or “us”) is a marketplace platform company that provides an on-demand service (“Service”) that enables businesses (“Customers”) to connect with a network of geographically distributed independent contractors (“candidates”) for various short-term contracts.

When you use our Service as a Customer or candidate (collectively “user” or “you”), you share your information with us. We respect your privacy and want to be upfront about the information we collect, how we use it, whom we share it with, and inform you about the controls we give you to access, change or deactivate your account information.

Our Privacy Policy describes our practices regarding personal information (“Personal Data”) that we collect from users through our websites, the Staff Renter mobile application, the Staff Renter platform, and related media or services.

This Privacy Policy is incorporated into, and considered a part of, the Terms of Service or Customer Agreement that you agree to, when you use our Service. If you have questions about anything you read here, just contact us at candidate Support or Customer Support (as per the “Contact Us” section located at the bottom of this policy).

Information we collect

We collect Personal Data in the following ways: (1) information you provide, (2) information we get when you use our Service, and (3) information we collect from users and third parties.

Information you provide

We collect information from you when you interact with our Service. The specific Personal Data we collect is dependent on how you use our Service.

If you use our Service as a candidate, we collect information needed to complete the sign-up process, notify you of available contracts, provide you with information and updates relating to contracts or the platform, confirm your arrival and departure from accepted contracts, and to coordinate payment to you for work performed.

If you use our Service as a Customer, we collect information needed to open a customer account, promote the short-term contracts you have posted for candidates, provide you with updates relating to those contracts, and charge you for the work performed by candidates and use of the Service.

Information we get when you use our services

When you use our Service, we collect information about how you’ve used it. We collect information when you visit our website, use our mobile applications, use our platform, interact with a Customer’s website, or communicate with us through our customer support teams. We’ll collect whatever information you volunteer or that we need to resolve your question.

Here’s an in-depth explanation of the types of Personal Data we collect when you use our Service:

Sign-up Process 

When you sign up for an account with us, we collect Personal Data from you, such as, but not limited to, your name(s), phone number, address, zip code, location, e-mail, professional title, photographs, company name, signature, and password.

Third parties authorized by us 

Our authorized third parties (e.g., payment processors) may collect Personal Data including your credit card number, bank account information, driver’s license, passport,or any other official Id’s,  social security number, and location for the purpose of providing related services that may be necessary to your use of certain aspects of our Service, including, without limitation, confirming your arrival and departure from accepted contracts, and coordinating payment to you for work performed.

Communicating with us

We also retain information on your behalf, such as the Personal Data described above and any information that you submit to us. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, any other information to verify you, as well as any other content included in the e-mail, in order to send you a reply.

Public forums

When you create a public profile, participate in our events or services, or post in our public support forums, you consent to the collection and disclosure of your information to other users of our websites and forums. The information contained in your posting will be stored on our servers and shared with other users who have access to the forum.

Usage information

We collect information about your activity when you visit our website, when you use or run our mobile applications, or when you visit a Customer’s worksite. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services.

Information collected on our website

Our website uses cookies and other technology to function properly, to keep our Service secure, and to provide you with a personalized experience. We collect information about your activity, browser, and device such as your IP address, device type identifiers, operating system, Internet browser type, and language. We link the information we store in cookies to the Personal Data you provide us while on our site. For more information on cookies, please see our Cookie Policy

Location information

When you use our Service, we may collect information about your location using methods that include GPS. Our Service includes the use of Google Maps features and content. Your use of Google Maps features and content is subject to the then-current versions of the: (1) Google Maps/Google Earth Additional Terms of Service; and (2) Google Privacy Policy.
 

Information We Get From Users and Third Parties

We may also collect information about you from our users and third parties. If you are a candidate, we may receive information about you from Customers and combine it with information we receive from or about you. We may also collect information from publicly or commercially available sources. If you choose to share any Personal Data with us, you agree that you have obtained permission to share such information with us.

How we use your information

We use the information you submit to us to provide our Service, to improve our Service, to facilitate the relationship we have with our users, for safety and security reasons, and to provide you with a personalized experience when using our Service.

To provide our Service

We use information you provide to keep our Service and operations up and running. Specifically, your Personal Data is used for the creation, maintenance, and security of your account, to identify you as a user in our system, to provide administration of our Service, to send you an e-mail to verify ownership of the e-mail address provided by you when your account was created, to send you administrative e-mail notifications, to send you alerts you have configured, to notify you of available contracts, to pay you for work performed, to charge you for work performed, and to send you promotional communications.

To improve our Service

We use the information you provide to develop and test new products and features on our mobile application and related services, and improve our current products and features, and to advertise our Service to you and other users. For example, we may use Personal Data to better personalize the contracts that our app displays to candidates.

To facilitate the relationship between our users

If you are a candidate, we may share portions of your Personal Data, including contact information and profile picture, with Customers to communicate the acceptance of your job and to allow Customers to communicate with you regarding current and future contracts, or with other candidates in order to alert them to candidates who might have accepted the same work. Customers may retain your contact information after contracts are complete. In order to notify you of suitable contracts, and to notify Customers when you are arriving onsite or leaving the site, we use the location information provided by your phone through the mobile application. We may receive updates to your location even when the mobile application is running in the background. You are able to use your phone settings to prevent Staff Renter from obtaining your location. However, this will mean that you will be unable to receive notifications from Staff Renter of available contracts. We also may collect and share information about you if you were referred to Staff Renter by another candidate or if you referred another candidate to Staff Renter. More specifically, we may share the following information with the other candidate: (1) your photograph; (2) your account status (i.e., whether and when you have signed up on our mobile application); (3) whether and when you have accepted your first job; (4) whether and when you have completed your first job; (4) your customer rating on your first job (if applicable); (5) your telephone number and e-mail address so that other candidates can communicate with you about Staff Renter; (6) your recent job history, including the date, time, and location of your recent contracts, and the specific Customers that posted them; and (7) your upcoming contracts, including the date, time, and location of the contracts, the estimated payment for the contracts, and the Customers that posted them.

For safety and security

We use some Personal Data to enhance our security in our mobile application, websites, platform, and related services.

For marketing and advertising

We use information we receive from you through your activity on our websites, mobile application, platform, and related services or any other information or content you provide to us or permit us to receive or access to improve our advertising services, ad targeting, and ad measurement, so that we can provide you or other current or potential users with a personalized experience. This means that you may see ads that are personalized to you based on your location or your interests. Along these lines, and to the extent permitted by applicable law, you grant Staff Renter a worldwide, non-exclusive, transferable, sublicensable, royalty-free license, right, and permission to use, copy, modify, create derivative works of, transmit, publish, post, broadcast, publicly and digitally display and perform and distribute any content that you provide to or share with Staff Renter, as-is or as-edited. Such license shall also permit Staff Renter to use that content and other information related to your use of the Service for the purposes of (i) growing Staff Renter communities, (ii) conducting marketing activities and analyses, (iii) conducting statistical analyses and; (iv) maintaining or making improvements to the Service.

How we share your information

Authorized service providers. We share your Personal Data with service providers that are authorized by us and perform services on our behalf, including, without limitation, payment processing, customer support, web hosting, information technology, fraud control, direct mail and email distribution, events, contests, sweepstakes and promotion administration, marketing, and analytics services. We may also share Personal Data that is aggregated or de-identified information with authorized third parties for legitimate business purposes. We may also use the information you provide to support research and innovation on topics of public interest and importance including connecting work opportunities to individuals regardless of criminal background. We use third party cloud data hosting and storage providers such as AWS to store your information. In any event, we only share with authorized service providers the Personal Data that they need to perform services for us.

Compliance, Safety, and Security. 

We may also disclose your Personal Data for legal, safety, and security reasons. We may share information about you if we reasonably and in good faith believe that disclosing this information is necessary to: (1) comply with any valid legal process, governmental or regulatory request, or applicable law, rule, or regulation, including responding to subpoenas or warrants served on Staff Renter; (2) investigate, remedy, or enforce potential violations of any agreement between you and Staff Renter (3) protect or defend the rights or property of Staff Renter, users of our Service, third parties, or the general public; and (4) detect and resolve any fraud or security concerns.

Corporate Transactions

In the event we enter into a merger, acquisition, or sale of all or a portion of our assets, we may disclose your Personal Data with third parties to facilitate this transaction.

Most importantly, we do not sell your information. We do not share Personal Data collected from our services to third parties other than as outlined in this policy. In all cases, we take care to ensure that our data use complies with applicable laws and regulations.

Your rights and choices regarding your data

You have control over your Personal Data and can change or request to delete your personal information, deactivate your account, or request to opt-out in the following ways:

All Users

Change your personal information

You may change some parts of your Personal Data in your account via our websites, mobile application or by contacting us. You may also request that we delete your Personal Data in our possession, and we will consider any such request in accordance with applicable law, regulations, and directives. Please note that we may not be able to delete some or all Personal Data. For example, we may retain Personal Data about a user for legitimate business or legal purposes, if it may be necessary to prevent fraud, for account recovery purposes, as retained in our data backup systems or cached or archived pages, or if otherwise permitted or required by applicable law, regulations, or directives.

You may request access to, modifications to, and deletion of your Personal Data by contacting us at  staffrenter@staffrenter.com or writing to us at Staff Renter Inc.,302-2325 Rue Centre, Montreal, H3k 1J6, Quebec, Canada

Deactivate your account

You may deactivate your account by sending us a message. While your account is deactivated, you will not be able to use our Service, including accessing your account, using our mobile application, or using our platform. If at any point you want to reactivate your account, just contact us at staffrenter@staffrenter.com .

Children’s privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take commercially reasonable steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at staffrenter@staffrenter.com test english